Shipping policy
Shipping Policy
Everything we sell ships from our own yard in Kaufman, Texas. Here is exactly what happens after you place an order.
Order processing
Orders are packed at our yard Monday through Friday. Small and medium parts ordered before 2:00 PM Central Time ship the same business day. Larger parts and freight items ship within 1–2 business days, once packaging and pickup are arranged.
Every shipment travels with a tracking number, emailed to you as soon as the label is created.
Where we ship
Continental United States. Ground shipping to all 48 states.
Alaska, Hawaii and US territories. Available on request. Rates for these destinations are quoted individually before the order ships.
International. Available on request. Import duties, taxes and customs clearance fees are set by the destination country and are the responsibility of the buyer.
Shipping cost
Shipping cost is shown at checkout, calculated by size, weight and destination. For oversized and freight items the cost depends on the delivery address, so we confirm the exact amount with you before the part leaves the yard.
Large and freight items
Bumpers, doors, hoods, engines, transmissions and similar oversized parts travel by freight carrier. These shipments go to a commercial address with a forklift or loading dock. Residential delivery, lift-gate service and limited-access locations are available for an additional carrier fee, which we quote in advance.
Freight carriers deliver by appointment. The carrier calls you to schedule a delivery window, so a working phone number on the order keeps everything on time.
Local pickup
You are welcome to collect your part in person at our yard: 3533 E US Highway 175, Kaufman, TX 75142. Call ahead and we will have the part pulled and ready at the counter.
Delivery times
Transit time depends on the carrier and the distance. Ground shipments within Texas and neighbouring states typically arrive in 1–3 business days; coast-to-coast shipments typically take 3–6 business days. Freight shipments typically take 3–7 business days after pickup.
Transit times are carrier estimates. Weather, holidays and carrier volume can extend them, and we track every shipment until it is delivered.
Delivery address
Please double-check the shipping address before you submit the order. Once a label is printed, address changes depend on the carrier and may carry a re-routing fee. Packages returned to us as undeliverable are refunded for the part; the original and return shipping costs remain with the buyer.
Damage in transit
Inspect your part at delivery. If the packaging or the part arrives damaged, note it on the carrier's delivery receipt, keep all packaging, take photos and contact us within 48 hours. We file the carrier claim and replace or refund the part. See our Refund Policy for the full procedure.
Order changes and cancellations
Contact us as soon as possible if plans change. Orders can be cancelled or amended free of charge any time before the part ships.
Questions
Call +1 (903) 914-0004 or email . Send your VIN and we will confirm the fit before the part goes out.