Shipping policy

Everything we sell ships from our own yard in Kaufman, Texas. Here is exactly what happens after you place an order.

Order processing

Orders are packed at our yard Monday through Friday. Small and medium parts ordered before 2:00 PM Central Time are typically shipped the same business day. Larger parts and freight items ship within 1–2 business days, once packaging and pickup are arranged.

Every shipment includes tracking information, which is emailed once the shipping label is created. Tracking may take some time to update after the carrier receives the package.

Where we ship

Continental United States. Ground shipping is available throughout the contiguous United States.

Alaska, Hawaii and US territories. Available on request. Rates for these destinations are quoted individually before the order ships.

International. Available on request. Import duties, taxes and customs clearance fees are set by the destination country and are the responsibility of the buyer.

Shipping cost

Shipping cost is shown at checkout, calculated by size, weight and destination. For oversized and freight items the cost depends on the delivery address, so we confirm the exact amount with you before the part leaves the yard.

Large and freight items

Bumpers, doors, hoods, engines, transmissions and similar oversized parts travel by freight carrier. These shipments go to a commercial address with a forklift or loading dock. Residential delivery, lift-gate service and limited-access locations are available for an additional carrier fee, which we quote in advance.

Freight carriers deliver by appointment. The carrier calls you to schedule a delivery window, so a working phone number on the order keeps everything on time.

Local pickup

You are welcome to collect your part in person at our yard: 3533 E US Highway 175, Kaufman, TX 75142. Call ahead so we can have the part pulled and ready for pickup.

Delivery times

Transit time depends on the carrier and the distance. Ground shipments within Texas and neighboring states typically arrive in 1–3 business days; coast-to-coast shipments typically take 3–6 business days. Freight shipments typically take 3–7 business days after pickup.

Transit times are carrier estimates. Weather, holidays and carrier volume can extend them, and we provide tracking information so you can monitor the shipment through delivery.

Delivery address

Please double-check the shipping address before you submit the order. Once a label is printed, address changes depend on the carrier and may carry a re-routing fee. If a shipment is returned to us because the address provided was incorrect or undeliverable, we will refund the purchase price of the part after it is returned to us. Original shipping charges and any return shipping charges are non-refundable.

Damage in transit

Inspect your part at delivery. If the packaging or the part arrives damaged, note it on the carrier's delivery receipt, keep all packaging, take photos and contact us within 48 hours. We file the carrier claim and replace or refund the part. See our Refund Policy for the full procedure.

Order changes and cancellations

Contact us as soon as possible if plans change. Orders may be cancelled or changed before shipment, provided the order has not already been processed or committed to a carrier. Please contact us as soon as possible if you need to make a change.

Questions

Call +1 (903) 914-0004 or email support@atman.parts. Send your VIN and we will confirm the fit before the part ships.