Refund policy
Refund and Return Policy
Every part we sell is a genuine used OEM part, tested before or after removal, and covered by our warranty. If something is wrong with your part, contact us first and we will make it right.
90-day warranty
Every part carries a 90-day warranty from the date of delivery. Within that period, a part that fails or arrives non-functional is replaced with an equivalent part or refunded, at your choice.
Used parts show their history: light scuffs, scratches, faded finish and mounting marks are normal and are part of what a genuine used OEM part is. Cosmetic wear of this kind falls outside the warranty.
30-day returns
You may return a part within 30 days of delivery when:
- the part is non-functional;
- the part differs substantially from its description or photos;
- the part shipped is different from the part ordered.
To start a return, contact us with your order number and photos of the part and its label. We will confirm the return and send you the return address before you ship anything back.
Parts returned to us keep their original condition, labels and markings intact. Parts that were installed, modified, disassembled or damaged after delivery fall outside the return period.
Fit and compatibility
Match the OEM part number on your original part with the number in the listing before ordering, or send us your VIN and we will confirm the fit for you.
Returns for a change of mind, or for a part ordered without a fit check, are accepted within 30 days; the buyer covers return shipping, and the refund covers the price of the part.
Parts bought for diagnostic purposes — to test whether a component is the cause of a problem — fall outside our returns. We are glad to help you identify the right part before you buy.
Refunds
Once your return arrives and is inspected, the refund is issued to the original payment method within 3–5 business days. Your bank or card issuer posts it within their own timeframe, typically another 3–10 business days.
Refunds cover the price of the part. Original shipping charges are refunded when the return is caused by our error: a wrong, damaged or non-functional part.
Damage in transit
Note any visible damage on the carrier's delivery receipt, keep all packaging, take photos of the part and the box, and contact us within 48 hours of delivery. We handle the carrier claim and replace or refund the part.
Labor and consequential costs
Installation, removal and diagnostic labor, towing, shop fees, rental cars and lost time are the responsibility of the buyer. Our liability is limited to the price of the part.
Core charges
When a listing includes a core charge, the core credit is refunded once your old unit arrives at our yard in rebuildable condition, within 30 days of your purchase.
Contact
Atman Parts LLC — 3533 E US Highway 175, Kaufman, TX 75142 Phone +1 (903) 914-0004 · Email