Refund and Return Policy

Every part we sell is a genuine used OEM part, tested before or after removal, and covered by our warranty. If something is wrong with your part, contact us first and we will make it right.

90-day warranty

Every part is covered by a 90-day warranty from the date of delivery. If a part fails or arrives non-functional during that period, we will either replace it with an equivalent part or issue a refund, at your option.

Used parts may show normal signs of previous use, including light scuffs, scratches, faded finishes, and mounting marks. These cosmetic conditions are normal for genuine used OEM parts and are not covered by the warranty.

30-day returns

You may return a part within 30 days of delivery when:

  • the part is non-functional;
  • the part differs substantially from its description or photos;
  • you received a different part from the one you ordered.

To start a return, contact us with your order number and photos of the part and its label. We will confirm the return and send you the return address before you ship anything back.

Returned parts must be in their original condition, with all labels and markings intact. Parts that have been installed, modified, disassembled, or damaged after delivery are not eligible for return.

Fitment and compatibility

Before ordering, please match the OEM part number on your original part with the part number shown in the listing. You may also send us your VIN and we will help confirm fitment.

Returns due to a change of mind, or because fitment was not verified before purchase, are accepted within 30 days. The buyer is responsible for return shipping, and the refund covers the purchase price of the part.

Parts purchased for diagnostic or testing purposes β€” for example, to determine whether a particular component is causing a problem β€” are not eligible for return. We are happy to help you identify the correct part before you purchase.

Refunds

Once your return is received and inspected, we will issue the refund to the original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear in your account.

Refunds cover the purchase price of the part. Original shipping charges are also refunded when the return is due to our error, including when the wrong, damaged, or non-functional part was shipped.

Damage in transit

If you notice visible shipping damage, please note it on the carrier’s delivery receipt, keep all packaging, take photos of the part and packaging, and contact us within 48 hours of delivery. We will handle the carrier claim and arrange a replacement or refund.

Labor and consequential costs

Installation, removal and diagnostic labor, towing, shop fees, rental cars and lost time are the responsibility of the buyer. Our liability is limited to the price of the part.

Core charges

If a listing includes a core charge, the core credit will be refunded once your original unit is returned to our facility in rebuildable condition within 30 days of purchase.

Contact

Atman Parts LLCΒ β€” 3533 E US Highway 175, Kaufman, TX 75142 Phone +1 (903) 914-0004Β Β· EmailΒ support@atman.parts